Independent travel, with friendly backup.
Priority messaging support during your selected days in Japan, for the small confusing moments that Google Translate doesn’t always fix.
Travel Japan by yourself, without feeling totally on your own.
Japan is an amazing place to travel independently, but little things can feel much harder when you’re tired, standing in a station, trying to understand a sign, or staring at a Japanese-only website.
Japan Buddy Support gives you someone to message when you need practical help, a simple translation, local advice, or reassurance about what to do next.
It’s not a tour guide or emergency service. It’s friendly backup for normal travel moments that can feel confusing when you’re actually here.
Choose your support package
Pick the level of backup that suits your trip.
One-Day Support
£45
A useful option for one important or slightly stressful travel day.
- Your arrival day
- A complicated travel day
- Visiting a rural area
- A major theme-park day
- Your journey back to the airport
- Includes one selected support date from 08:30–23:00 JST
Three-Day Support
£120
Choose three support dates during the same trip.
- Ideal for arrival, intercity travel and departure days
- Support dates do not need to be consecutive
- Dates must be agreed before the service begins
- Useful if you only want backup for the trickier parts of your trip
- Support is available from 08:30–23:00 JST on each agreed date
Seven-Day Support
£230
Seven consecutive days of support during an important part of your trip.
- Support from 08:30–23:00 JST each day
- Ideal for first-time visitors
- Helpful for solo travellers and anxious travellers
- Useful for families who want extra peace of mind
- Best if you would feel more confident knowing help is available throughout the week
Not sure which package fits your trip? Send us your travel dates and main worries, and we’ll help you choose the option that makes the most sense.
What we can help with
Practical support for small Japan travel problems.
Real examples of things you can ask us
How messaging works
Friendly support with reasonable-use boundaries.
Private WhatsApp or LINE group
You’ll be added to a private WhatsApp or LINE group with Chloe and Rinto before your first booked support day.
During your support hours, you can message us whenever you need practical travel help.
Priority messaging support
We aim to respond as promptly as reasonably possible, although immediate responses cannot be guaranteed.
Complex questions, research requests and phone calls may take longer than simple translation or transport questions.
Reasonable-use messaging
We do not count every individual message or question. Japan Buddy Support includes reasonable travel-related messaging throughout your booked support dates.
What this means in practice
The service is designed for occasional practical questions and small travel problems. It does not provide continuous live navigation, full-day personal assistance, unlimited research or ongoing itinerary redesign.
Japanese phone-call support
Where reasonably possible, Rinto can make short Japanese-language phone calls to hotels, restaurants and other businesses to clarify simple travel-related issues on your behalf.
Up to two short Japanese phone-call requests per booked support day are included. Calls are subject to the business being open, answering the telephone and being willing to discuss the matter with us.
We do not guarantee a particular outcome from a telephone call. For example, we can ask whether a hotel has found a lost item, but we cannot guarantee that the item will be found.
- Phone assistance does not include lengthy complaints or disputes
- Negotiating compensation or refunds
- Legal, medical or insurance matters
- Making payments or purchasing tickets
- Acting as an interpreter during a long live conversation
- Repeatedly contacting multiple businesses
- Making bookings on the customer’s behalf
What’s not included
A clear note on what Japan Buddy Support doesn’t cover.
For emergencies, customers should contact the appropriate emergency service, accommodation provider, insurer or embassy directly.
How it works
Choose your support dates, then message us when you need help.
Get in touch
Tell us your travel dates, route and the support package you’re interested in.
Agree dates
We’ll confirm your selected support dates, hours and whether the service fits your trip.
Join the group
Before your first booked support day, we’ll add you to a private WhatsApp or LINE group.
Message us
During your support hours, message us when small travel questions or confusing moments come up.
Best for practical travel support
Japan Buddy Support is best for simple travel questions, small mishaps, Japanese-language confusion and moments where a bit of friendly backup would make the day feel easier.
Not sure which package to choose?
Send us your route, dates and main worries. We’ll help you decide whether one day, three days or seven days of support makes the most sense for your trip.
Add Japan Buddy Support to your trip.
Tell us your travel dates, route and which support package you’re interested in. We’ll help you decide whether Japan Buddy Support is the right fit.
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