Privacy Policy.

Who we are

Koko Doko Japan provides Japan travel-planning services, digital guides and the Koko Doko Explorer platform.

In this policy, “we”, “us” and “our” refer to Koko Doko Japan.

What we collect

The information we collect depends on how you interact with us. It may include:

• Your name and email address
• Your travel dates and destinations
• Your itinerary or travel plans
• Your interests, priorities and travel preferences
• Messages, enquiries and questionnaire responses
• Order and payment information
• Your email address if you join an Explorer or marketing mailing list
• Technical website information collected through cookies or analytics

Please only provide information that is relevant to the service you are asking us to provide.

How we use it

We may use your information to:

• Respond to enquiries
• Provide an Itinerary Check or personalised travel plan
• Process purchases and deliver digital products
• Manage customer records and payments
• Operate and improve Koko Doko Explorer
• Send Explorer updates or marketing where you have subscribed
• Improve our website, products and services
• Meet legal, accounting and tax obligations

We do not sell your personal information.

Why we are allowed to use it

Depending on the situation, we may process your information because it is necessary to provide a service you have requested, because you have given us consent, because we have a legitimate business reason to use it, or because we need to meet a legal obligation.

For example, we rely on your consent when you choose to join the Explorer mailing list. You can withdraw that consent at any time.

Services we use

We use third-party services to operate Koko Doko. These companies may process personal information on our behalf.

These may include:

• Squarespace for our website, forms, mailing lists and online store
• Stripe or other payment providers for payment processing
• Google services for forms, documents, email or file storage
• Email and cloud-storage providers
• Analytics or website-security services

These providers have their own privacy policies and may process information in countries outside your country of residence.

We do not directly store your full payment-card details.

Marketing + Explorer updates

If you join one of our mailing lists, including Explorer Early Access, we may send you product updates, early-access information, Japan planning content or occasional Koko Doko news.

You can unsubscribe at any time using the unsubscribe link in an email or by contacting us directly.

We do not sell mailing-list information to advertisers or other businesses.

Cookies

Our website may use cookies and similar technologies to make the site work, remember preferences, understand how visitors use the website and support services such as payments or analytics.

Some cookies may be provided by third-party services such as Squarespace, payment providers or embedded content.

You can manage cookies through the cookie controls available on our website or through your browser settings.

How long we keep information

We keep personal information only for as long as reasonably necessary to provide our services, handle customer support and meet business, tax, accounting or legal requirements.

Some customer and transaction records may need to be kept for several years where required for accounting or legal purposes.

Mailing-list information is normally kept until you unsubscribe or ask us to remove it.

Your choices + rights

Depending on where you live and the laws that apply, you may have rights relating to your personal information.

These may include asking us to:

• Tell you what personal information we hold
• Correct inaccurate information
• Delete information where appropriate
• Restrict or object to certain uses of your information
• Provide a copy of your information
• Stop using information where you previously gave consent

You can contact us to make a privacy request.

Security + external links

We take reasonable steps to protect the information we hold, but no website, email system or online service can be guaranteed to be completely secure.

Our website and digital products may link to external websites, maps, booking platforms, transport providers or attractions. Their privacy practices are outside our control, so you should review their own privacy information where relevant.

Updates to this policy

We may update this Privacy Policy as Koko Doko changes, new features are introduced or our legal obligations change.

The latest version will always be published on this page with the date of the most recent update.