Terms and conditions
Last updated: 16/07/2026
Welcome to Koko Doko Japan.
These Terms & Conditions explain how you may use our website, purchase our digital products, and book our planning services. By using our website, buying a digital guide, downloading a planner, or booking a service with us, you agree to these terms.
Please read them carefully before purchasing.
1. Who we are
Koko Doko Japan is a Japan travel planning support brand created to help first-time travellers plan more realistic, enjoyable and manageable trips to Japan.
Our website is: kokodokojapan.com
Our contact email is:hellokokodoko@gmail.com
For the purpose of these terms, “we”, “us” and “our” refers to Koko Doko Japan. “You” and “your” refers to the customer, website visitor, or person purchasing our products or services.
2. What we offer
Koko Doko Japan provides Japan travel planning resources and support, including but not limited to:
downloadable digital guides
itinerary planners
Google Sheets travel planners
Japan planning resources
itinerary check services
Golden Route planning support
Japan Buddy-style messaging support, where available
general Japan travel advice and guidance
Our main focus is helping first-time travellers plan the classic Golden Route, usually including Tokyo, Kyoto and Osaka, with optional extra destinations where suitable.
3. We are not a travel agent
Koko Doko Japan is not a travel agency, tour operator, booking agent or emergency travel service.
We do not book flights, hotels, trains, restaurants, attractions, tickets, tours, insurance or transport on your behalf.
Any travel decisions, bookings, purchases or changes you make are your responsibility. We can offer guidance, suggestions and planning support, but you are responsible for checking all details before you book or travel.
This includes, but is not limited to:
opening hours
prices
ticket availability
booking rules
train times
hotel policies
cancellation policies
visa or entry requirements
travel insurance
health, safety or accessibility requirements
4. Digital products
Our digital products may include PDF guides, itinerary planners, Google Sheets planners, checklists, templates, worksheets or other downloadable resources.
Digital products are delivered electronically. No physical product will be posted to you.
After purchase, you may receive access by:
instant download
email link
Google Drive link
Google Sheets copy link
another digital delivery method
You are responsible for entering the correct email address at checkout and downloading or saving your files safely.
5. Google Sheets planners
Some products may include access to a Google Sheets planner.
You may need a free Google account to make your own editable copy. We will provide basic instructions, but we are not responsible for issues caused by your device, browser, Google account settings, internet connection or third-party platform changes.
You must make your own copy of any Google Sheets planner before editing it.
6. Personal use only
All digital guides, planners, spreadsheets, templates, checklists and written materials are for your personal use only.
You may use them for your own trip and share them with people travelling with you.
You must not:
resell our products
share download links publicly
upload our files to other websites
copy our content into your own product or service
claim our work as your own
distribute our guides, planners or templates for free or for payment
use our materials for commercial purposes without written permission
All intellectual property rights remain with Koko Doko Japan unless otherwise stated.
7. Refunds for digital products
Because our digital products are delivered instantly or shortly after purchase, refunds are usually not available once the product has been accessed, downloaded, opened or delivered.
By purchasing a digital product, you agree that access to the product may begin immediately. Where required by law, you may be asked to confirm that you understand your cancellation rights may be lost once the digital download or access begins.
If you experience a technical issue accessing your product, please contact us at hellokokodoko@gmail.com and we will do our best to help.
We may offer a refund or replacement if:
you were charged twice by mistake
the wrong file was sent
the download link does not work and we cannot fix it
the product is significantly different from the description
Digital content supplied to UK consumers must meet certain standards, including being as described, fit for purpose and of satisfactory quality. If something has gone wrong with a paid download, consumers may have rights to repair, replacement or a price reduction.
8. Planning services
If you book a planning service with us, the exact inclusions will be explained on the relevant service page or booking page before payment.
Planning services may include, depending on the service purchased:
itinerary feedback
Golden Route planning guidance
suggested city split
suggested day grouping
accommodation area advice
transport or luggage notes
booking reminders
written recommendations
email follow-up
optional call add-ons
Japan Buddy Support
We will only provide the service described at the time of booking. Anything not listed as included is not included.
9. Calls and appointments
If your service includes a call, you are responsible for attending at the agreed time.
If you need to reschedule, please contact us as soon as possible. We may allow one reschedule if reasonable notice is given.
If you miss your call without notice, we may not be able to offer a refund or replacement call.
Call times, time zones and availability will be confirmed before booking.
10. Customer information
To provide planning support, we may ask you to complete a questionnaire or provide information about your trip.
You are responsible for making sure the information you provide is accurate and complete.
This may include:
travel dates
airports
group size
accommodation plans
budget
pace
interests
mobility needs
dietary requirements
existing bookings
worries or concerns
If your information is incomplete, incorrect or changes after we begin work, our advice may no longer be accurate or suitable.
11. Changes to your trip
Japan travel plans can change quickly. Attractions may close, ticket rules may change, restaurants may stop taking bookings, trains may be delayed, and prices may change.
We do our best to provide helpful and practical advice, but we cannot guarantee that all information will remain current after delivery.
You are responsible for checking final details before booking or travelling.
12. Japan Buddy support
Where Japan Buddy support is offered, it is designed for general travel support, quick questions, Japanese language help, local advice and small travel issues.
Japan Buddy support is not:
an emergency service
medical support
legal support
insurance support
embassy or immigration support
a guaranteed instant-response concierge
a replacement for contacting police, ambulance, your hotel, airline, travel insurer or local authorities
If you are in danger, unwell, injured, lost, threatened, involved in an accident, or facing an emergency, you must contact the appropriate emergency service, local authority, embassy, insurer or travel provider.
We may set support hours, message limits, response expectations and boundaries before your support period begins.
13. Travel responsibility
All travel involves some risk. You are responsible for your own safety, health, documents, belongings, decisions and conduct while travelling.
Our advice is based on the information available to us at the time and our own experience, research and perspective. It is not a guarantee of a particular outcome or experience.
You are responsible for making sure your trip is suitable for you and anyone travelling with you.
14. Prices and payment
Prices will be shown clearly before purchase.
We reserve the right to change prices at any time. Price changes will not affect purchases already completed.
Payments may be processed through third-party payment providers such as Stripe
We are not responsible for technical issues, fees, delays or errors caused by third-party payment platforms.
15. Discount codes and beta pricing
From time to time, we may offer discounts, beta pricing or promotional offers.
These may be changed, paused or removed at any time.
Beta products or services may be offered at a reduced price while we test and improve them. Any beta product or service will still be described clearly before purchase.
16. Website content
The content on our website is provided for general information and planning guidance only.
We do our best to keep information accurate and useful, but we cannot guarantee that everything on the website will always be complete, current or error-free.
We may update, edit, remove or change website content at any time.
17. Third-party links
Our website, guides or planners may include links to third-party websites, apps, booking platforms, restaurants, hotels, attractions, transport providers or other resources.
These links are provided for convenience only.
We are not responsible for third-party websites, prices, policies, availability, content, errors, cancellations, closures, bookings or customer service.
You should always check third-party terms, cancellation policies and details before making any booking or purchase.
18. Accuracy of travel information
Japan travel information can change. This includes, but is not limited to:
train schedules
ticket systems
attraction opening hours
restaurant policies
hotel rules
luggage forwarding services
prices
tax rules
booking requirements
seasonal closures
weather-related disruption
We do our best to provide helpful advice, but you must double-check important details directly with official providers before travelling.
19. Limitation of liability
To the fullest extent permitted by law, Koko Doko Japan will not be liable for any loss, damage, cost, inconvenience or disappointment arising from your use of our website, digital products, guides, planners, recommendations or planning services.
This includes, but is not limited to:
missed trains or flights
cancelled bookings
unavailable tickets
hotel issues
restaurant issues
attraction closures
weather disruption
illness or injury
lost belongings
travel delays
visa or entry issues
changes to your travel plans
reliance on outdated third-party information
Nothing in these terms limits liability where it would be unlawful to do so.
20. Your behaviour
When contacting us or using our services, you agree to communicate respectfully.
We reserve the right to refuse service, end communication, cancel support or block access if someone is abusive, threatening, discriminatory, harassing, dishonest or misuses our services.
21. Privacy
Your privacy matters to us.
We may collect personal information when you contact us, purchase a product, complete a questionnaire, join a mailing list or book a service.
Please read our Privacy Policy for more information about how we collect, use and store personal data.
22. Email communication
By purchasing from us or contacting us, you agree that we may email you about your order, download, booking, service, enquiry or customer support issue.
We may also offer an email newsletter or marketing list. You will only receive marketing emails where you have signed up or where we are otherwise allowed to contact you. You can unsubscribe from marketing emails at any time.
23. Changes to these terms
We may update these Terms & Conditions from time to time.
The latest version will be available on our website with the updated date shown at the top.
By continuing to use our website, products or services after changes are made, you agree to the updated terms.
24. Governing law
These terms are governed by the laws of England and Wales.
Any disputes will be handled by the courts of England and Wales, unless consumer protection laws require otherwise.
25. Contact us
If you have any questions about these Terms & Conditions, please contact us at:
Email: hellokokodoko@gmail.com
Website: kokodokojapan.com
Business name: Koko Doko Japan